Shipping policy

AmiGlow.co.nz

Effective Date: 1 March, 2026
Last Updated: 1 March, 2026

At AmiGlow, we aim to deliver your skincare products quickly, safely, and efficiently. This Shipping Policy explains how orders are processed, dispatched, and delivered across New Zealand.

By placing an order on AmiGlow.co.nz, you agree to the terms described in this policy.

Order Processing

All orders placed on AmiGlow.co.nz are processed during our business hours.

Processing schedule

  • Orders placed before our daily cut-off time may be processed on the same day.
  • Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking details.

Please ensure your shipping address is correct when placing your order, as we may not be able to modify the address once the order has been processed.

1. Hamilton Same-Day Delivery

For customers located in Hamilton, AmiGlow offers same-day local delivery for eligible orders.

Conditions

  • Orders must be placed before the same-day delivery cut-off time.
  • Delivery applies to addresses within Hamilton city limits.
  • Orders placed after the cut-off time will be delivered the next business day.

Our local delivery service allows Hamilton customers to receive their skincare products quickly without waiting for courier shipping.

If same-day delivery is available for your address, the option will appear during checkout.

2. Other Regions – Same-Day Dispatch

For customers located outside Hamilton, AmiGlow offers same-day dispatch whenever possible.

This means:

  • Orders placed before the dispatch cut-off time will be shipped the same business day.
  • Orders placed after the cut-off time will be shipped on the next business day.

Delivery times depend on the courier service and your location.

Typical delivery estimates across New Zealand:

  • North Island: 1–3 business days
  • South Island: 2–4 business days
  • Rural areas: Additional delivery time may apply

Please note these delivery times are estimates and may vary depending on courier operations.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the selected shipping option.

AmiGlow occasionally offers free shipping promotions, which we clearly display on our website when available.

Tracking Your Order

You will receive a tracking number via email once we ship your order.

You can use this tracking number to monitor your parcel through the courier’s tracking system.

If you do not receive your tracking details within 24 hours of dispatch, please contact our support team.

Delivery Delays

While we strive to ensure timely delivery, certain circumstances may cause delays beyond our control, including:

  • Courier service disruptions
  • Weather conditions
  • Public holidays
  • High-volume shipping periods

AmiGlow is not responsible for delays caused by third-party courier services, but we will always do our best to assist you if any issues arise.

Incorrect Address

Customers are responsible for providing accurate delivery information.

If an incorrect address is provided:

  • The parcel may be returned to us.
  • Additional shipping charges may apply for redelivering.

Lost or Damaged Parcels

If your parcel arrives damaged or appears lost in transit, please contact us as soon as possible.

We will work with the courier company to investigate and resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us:

Our team is always happy to help ensure your AmiGlow experience is smooth and enjoyable.