FAQ (Frequently Asked Questions)

✔ Are your products authentic?

Yes. We focus on providing genuine skincare products sourced from trusted suppliers and distributors.

✔ Where do you ship from?

Orders are processed and shipped within New Zealand whenever possible.

✔ How long does delivery take?

Delivery times may vary depending on your location. Most orders within New Zealand are delivered within 2–5 business days after dispatch.

✔ Do you offer returns?

If a product is faulty or not as described, you may be entitled to remedies under the Consumer Guarantees Act 1993.

For other return situations, please refer to our Returns Policy.

✔ Can skincare products cause reactions?

Skincare products can affect individuals differently. We recommend performing a patch test before using any new skincare product.

✔ Do you have a physical store?

Currently, Amiglow operates as an online store only, but we hope to open a physical store in the future.