Refund policy

Last updated: 1 March, 2026

At AmiGlow, we want you to feel confident when shopping with us. This policy explains your rights and options when returning products.

Two Types of Returns

We separate returns into two categories:

1.     Change of mind Restrictions (optional - offered by AmiGlow)

2.     Faulty, damaged, or incorrect items 

1. Change of Mind Restrictions

For hygiene and safety reasons, we do not accept change-of-mind returns for:

·       Opened or used skincare / beauty products

·       Products with broken seals (where the seal is required for hygiene)

·       Final sale / clearance items

We reserve the right to refuse change-of-mind returns that do not meet these conditions.

Return shipping (change of mind)

·       Customers pay for return shipping

·       Shipping costs are non-refundable

We recommend using a tracked shipping service - AmiGlow is not responsible for items lost or damaged during return shipping

Refunds (change of mind)

·       Original shipping fees and any coupons used are non-refundable

·       No restocking fee for approved returns

2. Faulty, Damaged, or Incorrect Items

If a product is faulty or does not match the description, or if it is an incorrect item, your rights under the Consumer Guarantees Act apply.

In these cases:

You may be entitled to a refund, replacement, or repair

·       Your refund or replacement will not be refused simply because the item has been opened or used (where necessary to discover the fault)

·       AmiGlow will cover return shipping costs for faulty or incorrect items

How to report a faulty item

Please contact us within 48 hours of delivery if you receive a damaged, defective, or incorrect product. If you miss this preferred window, please contact us regardless; our team will fairly assess your claim under the Consumer Guarantees Act.

Please include:

·       Your order number

·       Photos of the item and packaging

If approved by our assessment team, we will arrange a refund or replacement. All refunds for online orders are processed by our Online Team and issued back to the original payment method.

Damage to outer packaging only

Damage to outer packaging only (e.g., a dented box) does not qualify for a refund or replacement if the product itself is undamaged.

Refund Process (General)

Once we receive and inspect your returned item (for either a change of mind or a fault), we will notify you of the refund status.

Please allow 3–5 business days for the refund to appear in your account, depending on your bank's processing times.

Proof of purchase is required for all returns.

How to Request a Return

To request a return, please contact our customer support team:

Email: admin@amiglow.co.nz
Website: www.amiglow.co.nz

Please include your order number and reason for return (e.g., change of mind, faulty, damaged).

Policy Updates

AmiGlow may update this Refund Policy from time to time to reflect changes in our policies or legal requirements.

The policy in effect at the time of your purchase applies to your order. Any updates will be posted on this page.